top of page

Shipping Policy

Thank you for shopping with Amour Doll.com. Please read this Shipping Policy carefully to understand how we handle shipping, delivery, and what to do if your order arrives damaged.

1. Shipping Costs

  • Free Shipping: We cover all standard shipping costs for every order, regardless of order size or destination.

  • Expedited Shipping: Express or expedited options may be available at checkout for an additional fee; these fees are displayed clearly before you confirm your order.

2. Order Processing

  • Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.

  • Order Confirmation: Once your order has been packed and shipped, you will receive an email notification with tracking information.

3. Delivery Timeframes

  • Standard Shipping: 5–10 business days, depending on destination.

  • Delays: Delivery estimates are provided by carriers and may be subject to delays beyond our control (e.g., customs, weather). We recommend allowing up to 14 business days before filing any inquiry.

4. Tracking Your Order

  • You will receive a tracking number via email when your order ships. Use that number to monitor delivery status on the carrier’s website.

5. Shipping Coverage & Liability

  • We Cover Shipping: All shipping costs for sending your order to you are paid by Amour Doll.com.

  • Risk of Loss: Once a carrier takes possession of the package, risk of loss or damage passes to you. While we work hard to ensure safe delivery, we cannot be held liable for loss or damage in transit caused by third-party carriers.

6. Damaged or Lost Packages

  • Inspect Immediately: Please inspect your package upon delivery.

  • Report Damage Within 7 Days: If you discover visible damage to the packaging or product, email sales@amourdoll.com within 7 calendar days of delivery. Include:

    1. Your order number

    2. Photographs of the damaged packaging and item

    3. A brief description of the damage

  • Carrier Claims: We will assist you in filing a claim with the carrier but cannot guarantee resolution. All claims are subject to the carrier’s terms and conditions.

  • Replacement or Refund: Subject to verification, we will arrange for a replacement shipment at no extra charge or issue a refund for the damaged items.

7. International Shipping & Customs

  • Duties & Taxes: Orders shipped internationally may incur import duties, taxes, or customs fees assessed by your country. You are responsible for all such charges.

  • Customs Delays: We are not responsible for delays caused by customs clearance processes.

8. Undeliverable or Returned Packages

  • If a package is returned to us as undeliverable (e.g., incorrect address, refusal), we will contact you to arrange reshipment. Additional shipping fees may apply.

9. Contact Us

If you have any questions or concerns about your shipment, please reach out:
Email: sales@amourdoll.com

Thank you for choosing Amour Doll.com. We appreciate your business and aim to deliver your order safely and promptly!

bottom of page